Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
See item details for return and exchange eligibility.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Custom and personalized orders
Absolutely! Please chose which item you would like personalized or customized. Just let us know what colors, design, size of canvas, and other details. Once the overall design and colors are chosen by you. 50% of the price of the artwork is required before the painting begins. You will be sent a picture of the finished painting design before it is shipped. If you would like a video of the painting process, that is a minimal added cost. Total cost depends on the size of the canvas. Email: JKArtwork07@yahoo.com for more details.
How can I contact customer service?
Email: JKArtwork07@yahoo.com
Email responses are within 48 hours.
You can also direct message JKArtwork thru Etsy.com
How long does shipping/delivery take?
Regular orders ship within 2-3 days.
Custom orders take a bit longer depending on the item.
Domestic orders within the U.S. typically arrive within 3-7 business days while international orders may take up to 2-3 weeks.
Gift wrapping and packaging
Is available on specific items or upon request.
Do I need to make an account to make a purchase?
No account is required, but creating one allows you to track orders easier and receive exclusive discounts.
Is customer support available if I have quesitons?
Yes! Our support team is available Monday - Friday 10 AM - 4 PM local time. You can reach us via email.
Wholesale availability
Yes, there are bulk purchase discounts for the books available. There is special pricing. Contact us with your project details for a custom quote.
What is your return policy?
We do offer a 30 day money back guarantee on all eligible purchases. Custom or personalized items there is no refund.
If you are not satisfied, contact our support team, and we will make it right.
Certificate of Authenticity & Care Instructions available with paintings?
Yes, absolutely! Detailed care instructions are sent with every painting.
A certificate of authenticity is provided for each original painting.
If you have any questions, please contact our support care team.